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Return Policy
At Future Wireless ("we", "our", or "us"), all sales are final. We do not offer returns, exchanges, or refunds except when a product arrives damaged. This Return Policy explains what to do if you receive a damaged item. By purchasing from our store, you agree to the terms described in this policy.
1. No-Return Policy
At Future Wireless, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect size, or any reason other than an item arriving damaged. Please review your order carefully before completing your purchase, as we are unable to offer returns once an order has been delivered.
2. Damaged Products
We take great care in packaging and shipping every order. If, however, your product arrives damaged or defective, we will make it right. A damaged product is one that is broken, cracked, or otherwise unusable as a direct result of shipping or a manufacturing defect, not wear or misuse after delivery.
3. How to Report a Damaged Item
If you receive a damaged product, please contact us as soon as possible, and no later than 7 days after the delivery date. Include your order number, a short description of the damage, and clear photos showing both the damaged item and the original packaging. We will review your message and respond with the next steps.
4. Resolution for Damaged Items
For confirmed damaged items, we will offer a free replacement or a full refund to your original payment method. We will cover any reasonable costs involved in resolving the issue. Please retain all original packaging and the damaged item until your case is resolved, as we may request them.
5. Items Not Covered
This policy does not cover damage that occurs after delivery, including damage caused by misuse, improper handling, unauthorised repairs, normal wear, or failure to follow the product instructions. Items that are simply unwanted, ordered by mistake, or no longer needed are not eligible for a return or refund.
6. Order Cancellations
You may request to cancel your order free of charge if it has not yet been shipped. Once an order has been processed and shipped, it cannot be cancelled, and the no-return policy above applies. Please contact us as soon as possible if you wish to cancel your order before it ships.
7. Changes to This Return Policy
We may update this Return Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.
8. Contact Us
If you have received a damaged product or have any questions about this policy, please reach out through our store's contact page. We are committed to resolving genuine damage cases quickly and fairly. HERA
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